Pick Up In Store

• What is a ‘Pick Up in Store’ product?

Collection point

• Can I change the collection point/ switch to home delivery?

• What's the Collection Point?

Delivery

• What is the operating hours of delivery service?

• What if I am not at the delivery address when the package arrives?

• I checked my item status, why is it still with shipping courier for so long?

• How to receive items from kalip Krobmok ?

• From tracking status, why do I receive my order in separate deliveries?

• Can I open the package and check the item before signing?

• Can I cancel my order after order has been shipped?

• What should I do if I cannot receive the item on the delivery date?

• Can I change my address and/or phone number for my existing order?

• Cancel order with beyond the estimated delivery date

• I want to cancel my order

• I got a delivered notification, but I haven’t received the item yet

• Important notes on delivery

• What is Priority Delivery?

Shipping Fee

• How do I check my shipping fee when placing an order?

Shipping Options

• How do I select the shipping options for my product?

• How do I see which shipping options are available for a product?

• How do I check delivery lead time?

• What shipping options does Kalip Krobmok offer?

• Where can I receive my order?

Track Your Order

• Seller requests for SLA extension to deliver my order

• What should I do if my order status is unsuccessful delivery?

• I can't track my order on courier tracking page. How do I track my order?

• What is the Hub Name of Logistics Facility Hub Code?

• My order is delayed, when will I receive it?

• When will I receive my item?

• Where can I check proof of delivery (POD)?

• Where is my order?

• How do I track my order status?

• How to turn on delivery notifications

• Order Status Explanation

• How to contact the courier

• How to track my items with shipping provider?