Krob Mok Kalip Promotional Policy

The promotional policy for Krob Mok Kalip focuses on the creation, management, and application of vouchers, coupons, and promotions on the platform. Below are the key aspects of the promotional policy:

1. Voucher and Coupon Management:
   • Vouchers are created for specific products or total orders.
   • Types include Seller Voucher, Delivery Voucher, and Krob Mok Kalip Coupon.
   • Vouchers require admin approval before activation.
2. Promotion Statuses:
   • Pending: Waiting for admin approval.
   • Active: Available for customer use.
   • Expired: No longer applicable after the expiry date.
3. Voucher Categories:
   • Product-based Vouchers: Discounts applied to specific items.
   • Order-based Vouchers: Applied to the total order, subject to minimum purchase requirements.
4. Voucher Usage Limits:
   • Single Voucher Per Order: Customers can apply only one voucher per transaction, either a seller or delivery voucher.
5. Flash Sales:
   • Flash sales can only be created by admins.
   • These sales are time-bound with specific quantities available for purchase.
6. Voucher Availability and Expiry:
   • Vouchers can have limited or unlimited claims.
   • Admins or vendors can set the number of users who can claim a voucher.
7. Voucher Application During Checkout:
   • Vouchers are applied in real-time during checkout.
   • Discounts are calculated immediately after a voucher is selected, and customers can switch or remove vouchers before completing the order.
8. Promotion Notification System:
   • Customers receive alerts for flash sales, product discounts, and new coupons.
   • Notifications include coupon details, and claimed vouchers are stored in the "My Coupon" section.
9. Product Launch and Discount Alerts:
   • Notifications are sent when a shop releases new products or offers discounts on existing items.
10. Refunds and Promotions:
    • Refunds for orders involving promotions take into account the voucher value. The system may revoke the coupon's benefit during the refund process.
11. Promotion Duration and Availability:
    • Promotions, including flash sales, are configured with start and end dates, and specific stock quantities are allocated to prevent overselling.
12. Promotion Reporting and Analytics:
    • Admins have access to detailed reports on voucher usage, including how many customers claimed or used each coupon.
    • Flash sale reports provide insights into sales performance during promotional events.
13. Promotional Product Listings:
    • Promotional products are displayed in a sliding view on the homepage, with a limit of 10 products shown at a time.
14. Integration on the Customer App:
    • The customer app allows users to view and apply vouchers directly within product detail and checkout pages.